Leisure and Tourism
Who Are Mystery Guests?
Mystery Guests are undercover visitors who experience leisure services just like regular customers. They might spend a day at an amusement park, zoo, or gallery, book a stay at a hotel or campsite, or enjoy the facilities at a leisure center. Their job is to blend in effortlessly, evaluating the quality of service and facilities from a true customer’s perspective. With their keen eye for detail, Mystery Guests help ensure your leisure business delivers exceptional customer satisfaction and meets industry standards.
Some Mystery Guests are equipped with discreet recording devices to capture their experiences in real time, providing valuable insights that are often hard to obtain.
Interested in becoming a Mystery Guest? Sign up today and start your journey!
Drive Positive Behaviours
Benchmark service against competitors
Improve Customer Experience
Reward Best Practice
Embed Company Training
Embed training and sales techniques
Ensure Brand Consistency
Measure compliance to industry standards
Test Social Media Responses
Flexible Solutions
What Is Leisure Mystery Shopping?
Our customised Leisure Mystery Shopping programs are designed to assess the performance of your services and facilities, providing valuable insights to help you refine and elevate the customer journey.
By collaborating closely with your team, we identify areas for improvement and uncover opportunities to create exceptional customer experiences.
Our aim is to help your business develop a winning strategy that not only meets but surpasses customer expectations, encouraging repeat visits and generating positive word-of-mouth recommendations.
How Does it Work?
So, how does it work? Our process is carefully designed and tailored to your needs. Mystery Guests are assigned specific tasks, such as booking a stay at a hotel, spending a day at an amusement park, or using the facilities at a leisure center.
Based on your requirements, they can simulate different customer scenarios to evaluate how your staff handles various needs and challenges.
Using our advanced mystery shopper mobile app, Mystery Guests collect and report real-time feedback on their experiences, allowing us to deliver actionable insights to help you improve and excel.
Enquiry Response Times
Booking Process
Enquiry Follow Up
Arrival & Walk Ins
Complaints Handling
Check-in / Check-out
Upselling / Cross-selling
POS Materials
Accessibility & Inclusion
What Are The Benefits of Mystery Guests?
Investing in a Leisure Mystery Shopping program gives your business a powerful tool to elevate service delivery and enhance the customer experience. Here’s how it helps:
- Tailored programmes that reflect the unique needs of the industry.
- Detailed evaluations of compliance with service standards.
- In-depth assessments of performance and customer interactions.
- Identification and mitigation of potential service delivery issues.
- Enhancements to the overall customer experience, encouraging loyalty and positive reviews.
- Strategic insights that facilitate effective business planning.
Launch Your Leisure Customer Experience Enhancement Program Today.
FIND OUT MORE
Request Information
If you’re looking to enhance the success and service of your business venue, simply share a few details about your goals, and we’ll be in touch to help you achieve them!
Unilever
Address
Main Office
Contact Us
Phone : 01-8187033
Mobile : 087-2371256
Email: enquiries@mystery-metrics-com