Hospitality
Who Are Mystery Diners?
Mystery Diners play a vital role in identifying areas where your business can improve. Acting as typical customers, they visit your establishment to experience and evaluate your services firsthand. Whether they’re enjoying a sushi platter, staying overnight, or engaging in other activities within your hospitality business, they gather essential market research that contributes to your business’s future success.
Interested in becoming a Mystery Diner? Sign up today and start making a difference!
Drive Positive Behaviours
Benchmark service against competitors
Improve Customer Experience
Reward Best Practice
Embed Company Training
Embed training and sales techniques
Ensure Brand Consistency
Reducing the risk of theft/dishonesty
Test Social Media Responses
Flexible Solutions
What Is Hospitality Mystery Shopping?
Our customised hospitality programs at Mystery Metrics are designed to elevate the quality of service your business provides to customers and guests. Whether you operate a restaurant, accommodation service, or fall into another hospitality category, we focus on ensuring that every customer feels valued during their interactions with your business. By implementing strategies that prioritize personalised attention and support, we help maximise customer satisfaction and create memorable experiences. After all, it’s more than just shopping!
How Does it Work?
Enquiry Response Times
Booking Process
Enquiry Follow Up
Arrival & Walk Ins
Available Products
Ordering Process
Upselling / Cross-selling / Refills
POS Materials
Accessibility & Inclusion
What Are The Benefits of Hospitality Mystery Shoppers?
Providing your hospitality business with an exceptional performance improvement solution is essential for driving growth and refining your overall business strategy. Additional benefits of working with hospitality mystery shoppers at Mystery Shoppers Ltd include:
- Bespoke hospitality programmes
- Precise service evaluations
- Team performance assessments
- Benchmark performance against competitors
- Operational gap identifications
- Real-time customer insights
Start Your Hospitality Mystery Shopping Programme Today
FIND OUT MORE
Request Information
If you’re ready to enhance the success and service of your hospitality business, simply share a few details about your goals, and we’ll get back to you to help make it happen!
“Working with Mystery Metrics Ltd allows us to get detailed
insights on our restaurant strengths and opportunities. We have taken advantage of their portal which calls out trends allows us to drive activity through focusing on the right measures.”
Wendy’s
Address
Main Office
Contact Us
Phone : 01-8187033
Mobile : 087-2371256
Email: enquiries@mystery-metrics-com