Customer Experience
What Defines Mystery Experience Evaluators?
Mystery Experience Evaluators are everyday individuals who act as standard customers, visiting businesses across diverse sectors to assess service quality, regulatory compliance, and overall customer experience.
These discreet evaluators deliver essential feedback by experiencing services as regular customers do, without disclosing their role.
Our network comprises a broad range of thoroughly briefed evaluators, equipped with tools like covert video and audio recording devices to capture authentic interactions. This allows businesses to directly observe and hear the customer’s viewpoint.
Our Mystery Experience Evaluators are adaptable and can operate nationwide, conducting evaluations in various industries.
Jewellers
Shopping Centres
Designer and High Street Fashion Retailers
Furniture Stores
Pet Supplies
Supermarkets
Fuel Stations
Subscription Services
Plus much, much more!
Flexible Solutions
What Is Mystery Shopping?
Our customized Mystery Experience Evaluation Programs are designed to provide a comprehensive view of staff-customer interactions and daily operational management. Through collaborative work with your team, we pinpoint critical improvement areas and promote best practice implementation.
Our programs aim to convert your customer service into a vibrant, efficient, and highly responsive system, satisfying customer needs and industry benchmarks.
We are present wherever customer interactions occur!
How Does it Work?
How does this process function? Our method entails tasking Mystery Experience Evaluators with specific actions across service interaction points—including in-person meetings, phone conversations, or online communications.
Each evaluator enacts defined scenarios to assess team responses to varied situations.
This enables them to subtly gather current insights and record them via our advanced mystery experience evaluation application.
This procedure is vital for acquiring an objective assessment of your customer service and operational criteria.
Enquiry response times
Sales journey and techniques used
Drive Positive Behaviours
Information Provided
Uniform Standards
Products/Services Available
POS and Marketing Materials
Benchmarking Against Competitors
Rapport Building
What Are The Benefits of Mystery Customers?
Integrating a Mystery Experience Evaluator program into your business strategy is essential for optimizing customer engagement techniques and elevating overall service standards. Core advantages encompass:
- Customised service evaluation programmes
- Precise adherence to service standards and regulatory compliance
- Detailed performance assessments of staff
- Early identification of service issues and potential improvements
- Enhancement of customer satisfaction and loyalty
- Development and execution of effective business strategies
Begin Your Customer Experience Evaluation Program Now.
FIND OUT MORE
Request Information
If you’re looking for a real-time customer feedback tool, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.
Address
Main Office
LunchlT Ltd ( Trading as Mystery Metrics ), Guinness Enterprise Centre, Taylor’s Lane, Dublin 8, DO8 YPP9
Contact Us
Phone : (01-8187033)
Mobile : (0)087-2371256
enquiries@mystery-metrics-com