Education
Who Are Mystery Students?
Mystery Students pose as prospective students, attending university and college open days to evaluate the experience from an attendee’s perspective. They assess various aspects of educational institutions, including the quality of information provided, the engagement of staff and lecturers, the overall atmosphere, and the facilities. They’ve even been tasked with testing unique scenarios in education—our favorite is exam cheating!
Blending in effortlessly with real prospective students, Mystery Students deliver unbiased and authentic insights into the student experience. With a nationwide network of Mystery Students, we provide valuable feedback to help educational institutions improve their open day events and student engagement strategies.
Open Days
Accommodation Providers
Exam Boards
Test Centres
Student Enquiries
Student Bars, Clubs, Restaurants
Student Facilities
Universities & Colleges
Invigilators
Flexible Solutions
What Is Mystery Shopping in Education?
Our Education Industry Mystery Shopping service provides universities, schools, and colleges with a unique opportunity to see their institution through the eyes of prospective students.
This personalised program works closely with your admissions and marketing teams to highlight strengths, identify areas for improvement, and enhance your institution’s appeal to future students.
By focusing on the details that matter most to students, our service helps refine open day experiences, ensuring every interaction positively influences their decision-making process.
How Does it Work?
Our process starts by assigning Mystery Students tasks that replicate the actions and inquiries of prospective students.
These tasks can include asking staff specific questions, evaluating the ease of navigating the campus, or attending workshops and lectures during open days.
Mystery Students then record their observations using our advanced technology, delivering real-time, actionable insights. This approach enables educational institutions to assess the effectiveness of their communication, the quality of their facilities and services, and the overall satisfaction of their prospective students.
Enquiry response times
Accessibility Testing
Enquiry Follow Up
Information Provided
Facilities Available
Customer Experience
Available Services
Benchmarking Against Competitors & Pricing
Rapport Building, Empathy and Sensitivity
What Are The Benefits of Mystery Students?
Partnering with our Mystery Students helps elevate the prospective student experience while boosting the performance of your educational institution, including:
- Customised evaluations tailored to the unique needs of universities.
- Insightful compliance checks to ensure information accuracy.
- Detailed assessments of staff interactions and presentation.
- Identification of potential areas for improvement in student servi
- Enhanced understanding of the prospective student journey, from initial interest to application.
- Strategic support in implementing changes to maximise open day success and student recruitment.
Educational institutions can use the insights from Mystery Students to make informed, data-driven decisions that enhance their appeal.
Start Your Education Mystery Shopping Programme Today
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If you’re looking for a real-time customer feedback tool, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.
NURTUR STUDENT LIVING
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Contact Us
Phone : (01-8187033)
Mobile : (0)087-2371256
enquiries@mystery-metrics-com