Care Homes and Child Care
Who Are Mystery Families?
Mystery Care Seekers are meticulously chosen individuals who pose as potential clients for nurseries, care homes, and residential facilities. They replicate the journey of families exploring care options, offering essential feedback on their experiences. This unique viewpoint ensures that these vital services meet regulatory standards and are genuinely welcoming and tailored to the needs of their intended recipients. Our panel of Mystery Care Seekers is diverse, enabling us to evaluate various care settings from multiple perspectives.
Some of our Mystery Care Seekers utilize covert video cameras to capture interactions, allowing businesses to directly observe and hear the experience.
Our Video Mystery Care Seekers are capable of traveling nationwide, conducting a variety of mystery metric assessments for Mystery Metrics.
Social Services Available in Council Areas
Mobility Products – Order to Delivery
Insurance Products
Personal Alarms
Nurseries & Day Care
Assisted Living Accommodation
Care Homes of all Requirements
Independent Childcare Services
In-Home Care Services
Flexible Solutions
What Is Mystery Shopping in Care?
Our tailored Care Facility Mystery Shopping programmes are designed to give care homes and nurseries insight into the family experience.
Working closely with your team, we identify areas of strength and opportunities for improvement.
This collaborative approach helps to cultivate environments that not only meet but exceed expectations, fostering trust and confidence among current and prospective families.
Our goal is to support the creation of care settings where kindness, professionalism, and high standards are the norms whilst also ensuring all placement opportunities are maximised.
How Does it Work?
How does this process function? Employing a combination of scheduled appointments and unannounced visits, our Mystery Care Seekers conduct thorough evaluations of your facility.
They assess aspects ranging from initial inquiries and staff interactions to care quality and activity provision.
Each family is instructed to simulate authentic scenarios, ensuring our evaluations mirror real-life experiences. This direct approach facilitates the gathering of detailed, actionable feedback, synthesized into a strategic report designed to improve care quality and operational effectiveness.
Mystery metric professionals discreetly conduct care market research by gathering real-time data from their experience and documenting it via our mystery metric mobile application.
Enquiry response times
Sales journey and techniques used
Drive Positive Behaviours
Information Provided
Facilities Available
Products/Services Available
POS and Marketing Materials
Benchmarking Against Competitors & Pricing
Rapport Building, Empathy and Sensitivity
What Advantages Do Mystery Care Seekers Provide?
Investing in Care Facility Mystery Care Seeker Assessments provides a range of benefits essential for ongoing enhancement and adherence to care standards:
- Tailored improvement programmes: Customised to address the unique challenges and opportunities within your care setting.
- Compliance assurance: Helps ensure that your facility operates in line with industry regulations and standards.
- Performance enhancement: Identifies areas where staff training and development can enhance care quality and client satisfaction.
- Issue identification: Uncovers potential areas of concern or compliance risk before they escalate.
- Customer experience optimisation: Provides insights to make your facility a preferred choice for families by enhancing their experience.
- Strategy development: Aids in the formulation of actionable strategies for improvement and growth.
Launch Your Care Service Improvement Program Today.
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Request Information
If you’re looking for a real-time customer feedback tool, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.
MHA
Address
Main Office
LunchlT Ltd ( Trading as Mystery Metrics ), Guinness Enterprise Centre, Taylor’s Lane, Dublin 8, DO8 YPP9
Contact Us
Phone : (01-8187033) Mobile : (0)087-2371256 enquiries@mystery-metrics-com