AUTOMOTIVE
Who Are Mystery Drivers?
Mystery Drivers play a key role in the mystery shopping experience, seamlessly blending in with your other customers. You’d never guess they’re assessing your service!
Some of our Mystery Drivers are equipped with covert video cameras, allowing them to record interactions so businesses can see and hear the customer experience firsthand.
Our Video Mystery Drivers travel across the country, completing a variety of mystery shops for Mystery Metrics, helping businesses gain valuable insights into their operations.
Compliance
Competitor Analysis & Pricing Insight
Assess Customer Experience
Monitor Compliance
Embed Company Training
After Sales Process
Ensure Brand Consistency
Provide Feedback to Staff
Test Social Media Responses
Flexible Solutions
What Is Automotive Mystery Shopping?
Mystery Experience Evaluation is a versatile tool designed to objectively measure business performance while naturally fostering positive team behaviors.
It provides valuable insights into the customer journey and acts as a powerful solution for improving the overall experience.
Not sure if we’re the right fit for your needs? We love a challenge! Contact us today for a free consultation.
How Does it Work?
So, how does it all work? Using our tailored assessment methods, our Mystery Drivers are assigned a task, this could involve visiting your manufacturer or dealership.
Their mission is to complete specific tasks we’ve outlined for them. For example, they might call to inquire about a vehicle they’ve seen online or submit an inquiry through your website.
While doing so, they’ll discreetly gather valuable automotive market research, capturing real-time data from their experience and documenting everything using our easy-to-use mystery shopper reporting mechanism.
Enquiry Response Times
Sales Journey and Techniques
Enquiry Follow Up
FCA Compliance
Available Products and Service
Received Materials
Service Quality
Product Pricing & Discounts
Competitor Insight
What Are The Benefits of Automotive Mystery Shoppers?
Delivering the optimal performance improvement solution to your manufacturer or dealership is crucial for developing business strategy and enhancing team performance. Key advantages of automotive mystery metric professionals at Mystery Metrics include:
- Bespoke automotive programmes
- Accurate service evaluations
- Sales team performance assessments
- Identification of issues or potential compliance issues
- Customer experience enhancement
- Business strategy creation and implementation
Launch Your Automotive Performance Evaluation Program Today.
FIND OUT MORE
Request Information
If you’re looking for a real-time customer feedback tool, then provide us with a little bit of information on what you are looking to achieve and we’ll get back to you.
Their tailored mystery shopping program provided invaluable insights, helping us refine processes and enhance client satisfaction.
The professionalism of their team and their actionable recommendations have streamlined operations and strengthened customer relationships. We look forward to continuing this successful partnership.
Managing Director, MicronetWRX
Address
Main Office
Contact Us
Phone : (01-8187033)
Mobile : 087-2371256
Email: enquiries@mystery-metrics-com