About Us
Established in 2020, Mystery Metrics was launched by Owen Momahony, a certified Management Consultant who previously managed Inflight Product and Cabin Crew Training at British Airways.
Owen Momahony, who founded Mystery Metrics in 2020, now serves as the company’s Chairman. Sophie Grafton, with an extensive background in sales, performance, and customer experience management, has successfully led the business as Managing Director for the past 5 years.
Our headquarters are located in Devon, with an additional office in London.
We collaborate with a network of over 350,000 mystery metrics professionals to enhance customer and employee experiences. Our commitment lies in partnering with our clients to drive business growth through improved customer loyalty and reputation. We are dedicated to delivering high-quality services, utilizing innovative research methodologies and cutting-edge technology. Our clients rely on us to provide actionable insights at competitive prices, facilitating continuous improvement.
Founder
“We aim to be the preferred provider of mystery metric solutions. Our membership in the MRS and MSPA reflects our commitment to delivering services of the highest quality.”
Our Company Values
During a 2020 company strategy session, we collaboratively established the values that drive Mystery Metrics. Team member contributions of key words and behaviors shaped our foundational principles."
These values are central to our operations, influencing our interactions with clients, mystery metrics professionals, and colleagues.
Ownership
We treat our clients’ objectives as our own, ensuring a deep understanding of their business and industry to achieve their improvement goals.
Teamwork
Every client is assigned a dedicated team, ensuring comprehensive understanding of objectives and a shared commitment to achieving optimal results.
Accountability
Our commitment to ethical research and best practices is demonstrated through our partnerships with the Market Research Society and the Mystery Shopping Professionals Association.
Passion
Through collaborative understanding of client objectives, we create programs that yield actionable insights and foster improvement. We are passionate about our clients’ success.
Innovation
Driven by the belief that thorough planning unlocks any possibility, we utilize advanced technology and in-house development to ensure our clients maintain a competitive edge.
Quality
Our commitment to excellence is reflected in our stringent quality standards, applied to every stage of program development and execution.
Sustained Progress
We ensure programs remain aligned with dynamic objectives through regular adaptation, and we invest heavily in training to maximize team readiness.
Trust
Honest communication and unwavering reliability are fundamental to our approach. We deliver what we promise.
Address
UK Main Office
LunchlT Ltd ( Trading as Mystery Metrics ), Guinness Enterprise Centre, Taylor’s Lane, Dublin 8, DO8 YPP9
Contact Us
Phone : (01-8187033)
Mobile : (0)087-2371256
enquiries@mystery-metrics-com