Mystery shopping is a tool used by companies in all industries to measure service quality, compliance and obtain insight on products and services.
At Mystery Metrics, we go beyond simply delivering data or conducting procedural checks. Our mission is to create programs that inspire positive behaviors within teams and drive meaningful, lasting improvements. By working closely with you, we analyse results and develop actionable strategies to help your business continuously grow and succeed.
Proven Expertise: With over 10 years of experience, we’ve built a trusted reputation for delivering exceptional insights and tailored solutions.
Customer-Focused Evaluations: Our services are designed to align with your customer demographics, ensuring relevance and actionable outcomes.
Tailored Solutions: Every program is bespoke, crafted to meet your unique business goals and challenges.
Dedicated Project Teams: From design to delivery, our industry-specific teams provide expert support every step of the way.
Advanced Insights: We specialise in audio, video, and call recording to provide comprehensive evaluations that go beyond surface-level observations.
Integrated Reporting: Our dedicated in-house web development team delivers top-quality, reliable reporting tailored to your business needs.
Innovative Technology: We combine cutting-edge research methods with advanced technology to deliver high-quality services that drive measurable results.
Competitive Pricing: We offer premium services at cost-effective rates, ensuring exceptional value for your investment.
At Mystery Metrics, we are passionate about helping businesses thrive by delivering insights that matter, solutions that work, and service that exceeds expectations.
Mystery Experience Evaluation is a highly adaptable instrument; it objectively measures business performance and inherently encourages positive team behaviors.
It offers insights into the customer experience and serves as a solution for its enhancement.
Uncertain if we can assist? We welcome challenges! Reach out for a complimentary consultation.
Our customer experience assessments are used across a wide range of industries.
Our Mystery Drivers can explore pricing options, inquire about purchasing Build-to-Order (BTO) or stock vehicles, and evaluate car rental and hire services.
We send our Mystery Diners to your restaurant, bar, or café to experience and evaluate your customer service firsthand
Our expert team in the fundraising sector evaluates compliance with industry standards and regulations.
Our Mystery Shoppers can shop online, over the phone, or in-store and provide detailed feedback on their experience.
Mystery Passengers travel on buses, taxis, trains, and trams, sharing detailed feedback about their experiences.
Our Mystery Families can visit open days at nurseries or care and residential homes to evaluate the overall experience.
Mystery Guests evaluate the entire journey, from initial inquiry and booking to the follow-up after their visit.
Our Mystery Residents can evaluate the experience of inquiring about various local services.
We can arrange for our Mystery Students to attend your university or college open days to evaluate their experience.
Our Mystery Managers are deployed to observe and evaluate operations when regular managers are not present.
If you’re a B2B company, we can evaluate your experience as well, leveraging our panel of business owners.
Our Mystery Employees evaluate satisfaction, quality, and compliance throughout the entire process, from onboarding to induction.
Mystery experience evaluations can serve as the foundation for ongoing improvement initiatives and performance management.
You will not only identify areas needing correction but also possess a tool that fosters positive behavioral and operational changes.
We aim to gain insight into your business operations, your objectives for improved performance, and your desired customer experience outcomes.
We will create a customized proposal detailing a budget-friendly program. Significant effort is invested in ensuring the program delivers valuable and practical insights.
Following your selection of a preferred solution, we will collaborate closely to refine the program’s design. You will have a dedicated team to guide you through each stage of the process.
Our purpose is to enhance customer interactions universally, and we partner with businesses of every scale to accomplish this.
Main Office
Lunchit Ltd. (Trading as Mystery Metrics),
Guinness Enterprise Centre, Taylor’s Ln, The Liberties, Dublin 8, DO8 YPP9
Phone : 01-8187033
Mobile : 087-2371256
enquiries@mystery-metrics-com