Drive Performance Improvement

Mystery shopping is a tool used by companies in all industries to measure service quality, compliance and obtain insight on products and services.

HOW WE CAN HELP

Mystery Shoppers Ltd

Performance Improvement Specialists

How We Can Help

At Mystery Metrics, we go beyond simply delivering data or conducting procedural checks. Our mission is to create programs that inspire positive behaviors within teams and drive meaningful, lasting improvements. By working closely with you, we analyse results and develop actionable strategies to help your business continuously grow and succeed.

Why Choose Mystery Metrics?

  • Proven Expertise: With over 10 years of experience, we’ve built a trusted reputation for delivering exceptional insights and tailored solutions.

  • Customer-Focused Evaluations: Our services are designed to align with your customer demographics, ensuring relevance and actionable outcomes.

  • Tailored Solutions: Every program is bespoke, crafted to meet your unique business goals and challenges.

  • Dedicated Project Teams: From design to delivery, our industry-specific teams provide expert support every step of the way.

  • Advanced Insights: We specialise in audio, video, and call recording to provide comprehensive evaluations that go beyond surface-level observations.

  • Integrated Reporting: Our dedicated in-house web development team delivers top-quality, reliable reporting tailored to your business needs.

  • Innovative Technology: We combine cutting-edge research methods with advanced technology to deliver high-quality services that drive measurable results.

  • Competitive Pricing: We offer premium services at cost-effective rates, ensuring exceptional value for your investment.

At Mystery Metrics, we are passionate about helping businesses thrive by delivering insights that matter, solutions that work, and service that exceeds expectations.

Evaluate Sales Teams

Competitor Analysis & Pricing

Assess Customer Experience

Monitor Compliance

Embed Company Training

Audit Stores, Stock or Assets

Ensure Brand Consistency

Provide Feedback to Staff

Test Social Media Responses

OUR SERVICE

Flexible Solutions

Mystery Experience Evaluation is a highly adaptable instrument; it objectively measures business performance and inherently encourages positive team behaviors.

 It offers insights into the customer experience and serves as a solution for its enhancement.

Uncertain if we can assist? We welcome challenges! Reach out for a complimentary consultation.

INDUSTRY SPECIALISMS

It's Not Just Shopping...

Our customer experience assessments are used across a wide range of industries.

MYSTERY DRIVERS

Automotive

Our Mystery Drivers can explore pricing options, inquire about purchasing Build-to-Order (BTO) or stock vehicles, and evaluate car rental and hire services.

MYSTERY DINERS

Hospitality

We send our Mystery Diners to your restaurant, bar, or café to experience and evaluate your customer service firsthand

MYSTERY DONATORS

Fundraising

Our expert team in the fundraising sector evaluates compliance with industry standards and regulations.

MYSTERY SHOPPERS

Retail

Our Mystery Shoppers can shop online, over the phone, or in-store and provide detailed feedback on their experience.

MYSTERY PASSENGER

Transport

Mystery Passengers travel on buses, taxis, trains, and trams, sharing detailed feedback about their experiences.

MYSTERY FAMILIES

Care

Our Mystery Families can visit open days at nurseries or care and residential homes to evaluate the overall experience.

MYSTERY GUESTS

Leisure

Mystery Guests evaluate the entire journey, from initial inquiry and booking to the follow-up after their visit.

MYSTERY RESIDENTS

Local Gov

Our Mystery Residents can evaluate the experience of inquiring about various local services.

MYSTERY STUDENTS

Education

We can arrange for our Mystery Students to attend your university or college open days to evaluate their experience.

MYSTERY MANAGERS

Services

Our Mystery Managers are deployed to observe and evaluate operations when regular managers are not present.

MYSTERY CLIENTS

B2B

If you’re a B2B company, we can evaluate your experience as well, leveraging our panel of business owners.

MYSTERY EMPLOYEES

Recruitment

Our Mystery Employees evaluate satisfaction, quality, and compliance throughout the entire process, from onboarding to induction.

Anywhere a customer experience exists, you will find us!

OUR APPROACH

The Plan

Mystery experience evaluations can serve as the foundation for ongoing improvement initiatives and performance management.

 You will not only identify areas needing correction but also possess a tool that fosters positive behavioral and operational changes.

Understand

We aim to gain insight into your business operations, your objectives for improved performance, and your desired customer experience outcomes.

Tailor

We will create a customized proposal detailing a budget-friendly program. Significant effort is invested in ensuring the program delivers valuable and practical insights.

Deliver

Following your selection of a preferred solution, we will collaborate closely to refine the program’s design. You will have a dedicated team to guide you through each stage of the process.

LESS THAN 50 EMPLOYEES?

Help For Small Businesses

Our purpose is to enhance customer interactions universally, and we partner with businesses of every scale to accomplish this.

Address

Main Office

Lunchit Ltd. (Trading as Mystery Metrics),
Guinness Enterprise Centre, Taylor’s Ln,                                    The Liberties,                                  Dublin 8,                                      DO8 YPP9

Contact Us

Phone : 01-8187033                                                           
Mobile : 087-2371256                                                          
enquiries@mystery-metrics-com

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